Refund policy

If this English version differs from the Chinese version, the Chinese version prevails.

Digital content is non-refundable once sold

Reading credits, Zi Wei Dou Shu readings, life-reading books (PDF) and the Qimen extras (Boost directions, Couple chart, House chart reading and Date selection) are digital content delivered immediately after payment. Because of the nature of digital content, purchases are non-refundable and cannot be exchanged for other products.

Readings are for reference. Dissatisfaction with the content or outcome of a reading is not grounds for a refund. We suggest trying the free charting and trial content before you buy.

When we refund in full

• Duplicate charge: the same order was charged more than once;
• System error: your payment succeeded but, because of a fault on our side, you did not receive what you bought. We will first try to deliver it; if we cannot, we refund in full.

How to request a refund

Email [email protected] within 30 days of payment, with the email address you paid with, the date and the amount. We reply within 3 business days.

Approved refunds go back to the original payment method and usually arrive within 5 to 10 business days.

Payment disputes

If you have any question about a charge, please contact us first and we will look into it promptly.

Public beta

Qimen charting and Yuen Chi Readings are free during the public beta (until 31 December 2026), so no charges or refunds apply to them; the paid Qimen extras follow this policy. Zi Wei Dou Shu has a free preview; we suggest reading it before you buy.